Reference

Terms That Cover Your Account on uuok8

These terms set out what you agree to when you open and use an account on uuok8. Access and eligibility depend on your local law and the regions we support — read through before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredUpdates notified via account
uuok8 Terms That Cover Your Account on uuok8
HOW WE OPERATE

How uuok8 Handles Your Account Data

We hold account data only as long as it is needed to operate your account and meet any applicable record-keeping obligations. Here is how we approach the key areas that affect you directly.

Data Retention

Account records, transaction logs, and wallet activity via bKash, Nagad, or Rocket are kept for the period required by applicable rules, then deleted or anonymised.

Account Security

Your account is protected by password and OTP verification. We do not store payment PINs. If you suspect unauthorised access, contact support immediately to freeze the account.

Cookies and Access

We use session cookies to keep you logged in and to remember your lobby preferences. You can clear these from your browser at any time without losing your account.

Requesting Changes

To update your registered details or request a copy of your account data, submit a request through live chat or email with your account ID and we will process it promptly.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries directly. You can reach us through the channels below — we aim to respond to terms-related questions within one business day.

Live Chat Open the chat window from your account dashboard. This is the quickest path for questions about account rules, wallet transactions, or access eligibility.
Email Support Send your query to our support address listed in your account settings. Include your account ID so we can locate your record and respond accurately.
Help Centre Our help section covers common terms questions — account suspension, wallet limits, and eligibility rules — before you need to contact us directly.

Common Questions About These Terms

These are the questions we hear most often about account rules and how our terms apply to wallet use and eligibility in Bangladesh.

Yes. Every transaction on your account — whether through bKash, Nagad, or Rocket — is covered by these terms alongside the individual wallet provider's own conditions.

Access and eligibility depend on your local law and the regions we support. It is your responsibility to confirm that using uuok8 is permitted in your location before opening an account.

We post the updated version on this page with a revision date. Continuing to use your account after that date means you accept the revised terms. We may also notify you via your account.

No. Your account is personal and non-transferable. Allowing another person to use your login or operating an account on their behalf breaches these terms and may lead to suspension.

Contact our support team via live chat or email with your account ID. We will process data access or deletion requests in line with applicable rules and respond within a reasonable timeframe.

Raise it with our support team as soon as possible. Provide your account ID and the transaction reference. We will review the wallet record and respond with our findings directly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.